Delivery & Payment

Delivery & Payment

Currently we only deliver locally (a radius of approximately 5 miles of Buckley), all deliveries are made using our own refrigerated vehicles. Delivery will be made on the date requested at the checkout,  please leave any requests in the comments box at the checkout, we will endeavour to accommodate these requests, but we cannot guarantee that we will be able to do so.   Deliveries in the immediate area of Buckley, Mynydd Isa and Drury are made free of charge, deliveries made further afield are subject to a small delivery charge which is shown at the checkout on input the delivery address post code.  If you are informed that "We do not deliver to your location" and you believe that this may be an error, please email us  or call 01244 547835 and we will confirm whether  delivery is possible.   We also reserve the right not to accept any orders that require delivery to an area not covered by our delivery service, in these circumstances you will receive a full refund of any payment made to us.

Delivery Area & Days

Our usual delivery days are Tuesday & Friday, however during periods of high demand we may include options for delivery on other days. Delivery to Flint & Holywell is on a Friday only. 

• Please select your preferred delivery date when placing your order.
• We aim to make deliveries between the hours of 9:00am & 12 noon.
• Our order cut-off time is now flexible and determined by demand and our ability to make the deliveries when requested, so please place order early if you require delivery on a specific date.

Where we deliver to:

We deliver to the following towns, villages, and surrounding areas:
Buckley, Drury, Mynydd Isa.

Broughton, Caergwrle, Connah’s Quay, Ewloe, Flint, Hawarden, Holywell, Hope, Leeswood, Mold, Nercwys, Northop, Northop Hall, Penyffordd, Penymynydd, Pontblyddyn, Saltney, Shotton, Sychdyn, Treuddyn, Queensferry.

The delivery address post code will determine what delivery charges may apply.  If the system does not allow you to place and order and the message “Sorry, we do not ship to this location” appears then we are unable to deliver your order, if you feel that this is an error please email us, and we will confirm whether it is possible to make the delivery.

We regret that we are unable to make deliveries at specific times, if there is no-one available to accept the delivery when it arrives, we will attempt to contact you by telephone for instruction as to where we can leave the order, please remember that the goods need to be refrigerated.  We may take a photograph of where the goods are left.  If we are unable to contact you and you have not provided instructions on your order then we reserve the right not to leave the goods, in this case they will be returned to the shop from where you can arrange to collect them. 

Ordering process
 

1. Select and pay for your order via the secure checkout. 
2. At the checkout you can select your preferred delivery day and the cost of delivery will be added to your order (depending upon your area).
3. On the day of delivery your order will be made with one of our own refrigerated delivery vehicles.
4. During the Covid 19 pandemic when the delivery person arrives at your address they will knock your door and leave your order at a suitable location, they will then move at least 2 metres away and wait to ensure that you are aware of the delivery. If you do not acknowledge their presence, they will telephone you (that is why we need your number) to tell you that they are there and wait instruction from you. If the driver is unable to contact you, they will not leave the goods. The goods will be returned to the shop where you can collect them in person.
5. The drivers have disposable gloves and sanitising products for both their personal use and for sanitation of the vehicle.

Payment Security policy
Our Payment Service Provider is Dojo (Trading Name of Paymentsense Ltd). Paymentsense Limited is authorised and regulated by the Financial Conduct Authority (FRN: 738728) and under the Electronic Money Regulations 2011 (FRN: 900925) for the issuing of electronic money and provision of payment services.

Dojo uses the latest secure payment technology to tackle fraudulent transactions. Dojo uses PSD2 tackle payment fraud with Strong Customer Authentications (SCAs). These are essentially checks by the merchant to assess and verify the customer's identity when making a transaction either online or in person. PSD2 is a legislation passed by the European Union in 2018-2019, designed to encourage safer payment services, cut down on fraud, give customers more control, and help lead innovation with open banking.

Dojo uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Dojo systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Dojo is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.  So when buying through our site, you can be sure that you are completely protected.